Important notice
Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.
To report power cuts, please contact NIE Networks.
We know that it can be a difficult time when someone close to you has died and we will do our best to make closing or transferring their account as simple as possible. If you’re a relative or a solicitor, please contact us and select option 3. Our team will guide you through the process.
You may find it helpful to have the following information available before you call:
Your name, address and contact details
Name and address of the Power NI account holder
Recent meter reading
Date the account holder died
Typically, a copy of the death certificate is not needed to close an account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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