Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Economy 7 provides different electricity prices depending on the time of day. It's cheap 'off-peak' night time rates offer the most cost effective way to heat your water and storage heaters. The heat from your storage heaters, and the water heated and stored during the night, generally lasts throughout the day, helping you to save money on heating bills.
Economy 7 works best in smaller homes with good insulation.
Off peak hours
|
Summer time (BST) |
Winter time (GMT) |
|---|---|
|
2am - 9am |
1am - 8am |
Heat your home
Storage heaters use only low rate electricity.
They heat up at night and give out heat the following day.
Getting the most from your storage heaters
Use the wall switch to turn on the heaters you wish to heat.
Each heater has two controls usually labelled 'input' and 'output' (sometimes called boost).
Input explained
Input allows you to select the amount of heat stored overnight.
Use a high setting in winter and a lower setting in milder weather.
Output or boost explained
Output allows heat to escape more quickly providing a 'boost' of heat.
You can control it manually by adjusting the output control.
A high setting will open it automatically in the afternoon while a lower setting will open it later in the evening.
What is Economy 7 Automatic?
The 'input' and 'output' controls should be set at 'high' all year round.
The heat stored overnight will be adjusted automatically, depending on the weather.
Storage heater safety
Never cover storage heaters with clothes or curtains. Never put furniture against them. These are serious fire risks.
