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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Tariffs & Rates

How does Economy 7 work?

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Economy 7 gives you seven hours of cheaper electricity overnight. During the seven-hour period overnight, you pay a lower rate for electricity. During the remaining daytime hours, a higher electricity rate applies. 

To use Economy 7, you’ll need an Economy 7 meter or compatible setup that records your daytime and night-time electricity usage separately.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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