Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Economy 7 storage heaters charge overnight using cheaper off-peak electricity and store heat for use throughout the day. They heat up during the night-rate hours and gradually release stored heat during daytime hours.
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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