Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Yes, Economy 7 storage heaters are safe when used correctly. Never cover storage heaters with clothes or curtains, and do not place furniture directly against them, as this can create a fire risk.
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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