Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
Economy 7 is best suited to homes that use more electricity overnight, especially properties with storage heaters or electric water heating systems.
It works well in smaller homes with good insulation, where heat or hot water stored overnight can last throughout the day. If most of your electricity is used during daytime hours, Economy 7 may be less suitable.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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