Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
For Power NI customers, Economy 7 times fall within a 7-hour window starting between 1-2 hours after midnight:
The off-peak hours change when the clocks go forward or back for British Summer Time (BST).
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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