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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Tariffs & Rates

What are the Economy 7 Times in Northern Ireland?

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For Power NI customers, Economy 7 times fall within a 7-hour window starting between 1-2 hours after midnight:

  • Winter time (clock changes in late October): 1am to 8am
  • Summer time (clock changes in late March): 2am to 9am

The off-peak hours change when the clocks go forward or back for British Summer Time (BST).


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