Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
For Power NI customers, Economy 7 times fall within a 7-hour window starting between 1-2 hours after midnight:
The off-peak hours change when the clocks go forward or back for British Summer Time (BST).
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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