Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
To use Economy 7 storage heaters efficiently, charge them overnight and adjust the settings based on the weather and your heating needs.
Most storage heaters have two controls labelled ‘input’ and ‘output’ (sometimes called boost):
Use a higher input setting during colder weather and a lower setting in milder weather. Lower output settings help stored heat last longer throughout the day and into the evening.
To avoid using expensive daytime electricity, avoid using the boost setting where possible.
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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