Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
To use Economy 7 storage heaters efficiently, charge them overnight and adjust the settings based on the weather and your heating needs.
Most storage heaters have two controls labelled ‘input’ and ‘output’ (sometimes called boost):
Use a higher input setting during colder weather and a lower setting in milder weather. Lower output settings help stored heat last longer throughout the day and into the evening.
To avoid using expensive daytime electricity, avoid using the boost setting where possible.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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