Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
A standard installation is when the work can be carried out at the site without any additional site preparation works, man hours or additional equipment. A standard installation will involve installation of the device where:
The consumer unit (fuse board) is no more than 10 metres from the proposed position of the charge point
The fuse board is a trip switch type. If the fuse board is not a trip switch type, the fuse board would need to be upgraded in line with Safe Electric Guidelines.
10 Square earth bonding with earth electrode is present. Where there is no 10 Square earth cable, this would need to be upgraded in line with Safe Electric Guidelines.
16 Square mains cable is present. In the event of old mains wiring, this would need to be upgraded to 16 Mains in line with Safe Electric Guidelines.
Up to 10 metres of cable, this will run on the surface and be neatly clipped to the wall between the distribution board and the charging socket, the fixed cost does not include any provision If the cable needs to run under floorboards or ceilings or any external civil works.
Where the cable route is internal, a provision of up to 3m white PVC trunking is provided within the cost.
Provision included for all drilling and rectification works required for the facilitation of the 10m cable installation.
The consumer unit is either able to accommodate the EV charger or a separate standalone 2way consumer unit would be fitted.
The fitting and testing of all electrical connections and protections required for the charging socket.
Electrical installation cert issued on completion, confirming all work has been completed in line with the requirements of the 18th Edition of BS 7671.
