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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Electric Vehicle

PowerNI Help & support Electric Vehicles Can I go on the Electric Vehicle tariff if I have a plug-in hybrid?

Can I go on the Electric Vehicle tariff if I have a plug-in hybrid?

Yes, our electric vehicle tariffs are available to all our customers with plug-in vehicles, whether this is a battery electric vehicle (BEV) or a plug-in hybrid electric vehicle (PHEV). Self-charging hybrid cars are not eligible for the EV tariffs. 


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