Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
No, you don’t have to switch, and you can remain on your current tariff. However, based on your consumption, you could make greater savings by switching to one of our EV tariffs.
If you wish to switch to an EV tariff, please fill out the form and we will contact you to complete the change to your preferred EV tariff.