Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usCustomer notice
Please note. On Monday 31 August, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 1 September.
To report power cuts, please contact NIE Networks.
All Power NI customers get access to Power NI Perks, our loyalty rewards scheme, with discounts off hundreds of brands on the high street and online. As well as this, we offer eco-friendly paperless billing through our online account.
Once you’ve made the switch to Power NI, simply register for an online account and download our handy app.
Our EV tariffs can supply electricity from 100% renewable sources too.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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