You can still make top ups without your Keypad card, if you have your 19 digit premise number. This should begin with the numbers ‘98269’ and can be found on an old top up receipt. If you don’t have an old receipt call us on 03457 455 455 and we'll provide you with your 19 digit premise number.
Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
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