ReachDeck

Important information

It’s important to stay scam aware. Please remember you can always check if emails are legitimate by contacting the organisation directly and asking if they’ve sent them. At Power NI, we are happy for you to contact us if you're ever in doubt. For more information on how to stay safe online, read NI Direct article on online scams.

Keypad

PowerNI Help & Support Keypad Can I top up without my Power NI Keypad card?

Can I top up without my Power NI Keypad card?

You can still make top ups without your Keypad card, if you have your 19 digit premise number. This should begin with the numbers ‘98269’ and can be found on an old top up receipt. If you don’t have an old receipt call us on 03457 455 455 and we'll provide you with your 19 digit premise number.

Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

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