Firstly, if the account is currently in your name please call us on 03457 455 455 to let us know you are no longer responsible for the electricity account. Phone lines are open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
Please have your closing meter reading(s) and account number or Meter Point Reference Number (MPRN) to hand when you contact us (these can be found on the top right of your bill).
Advise your new tenants to contact us by telephone to change the account into their name once they’ve moved in. They'll need to provide us with the following information:
- Contact details
- Previous address
- Opening meter reading
- Meter Serial Number (this can found on the front of your meter)
Remember, as the property owner you’re responsible for the energy bills in periods when the property is vacant.
