Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If the account is currently in your name, all we need is a closing meter reading and a forwarding address. You can now update this within your online account.
You will then need to advise your new tenants to change the account into their name. They can do this by creating an online account.
Remember, as the property owner you’re responsible for the energy bills in periods when the property is vacant and should update us accordingly. Should you need to speak to us, visit our contact us section.
