I have a new tenant moving into my property, what do I need to know?

If the account is currently in your name and you are no longer responsible for the electricity usage, you can now update us within your online account.

All you need is:

• The date you are moving out.
• A closing meter read if your property has a bill pay meter.
• A forwarding address. 

You will then need to advise your new tenants to change the account into their name. They can do this by creating an online account.

Remember, as the property owner you’re responsible for the energy bills in periods when the property is vacant and should update us accordingly. Should you need to speak to us, visit our contact us section.