Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this.
If you haven’t registered with us already you can complete this online.
New to Power NI? If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can register here. If your property is registered with another supplier, you will need to switch to Power NI instead.
Already a Power NI customer? Login or register for an online account
Remember, you can top up without your Keypad card if you have an online account with us, or you can use our online guest payment option. All you need to top up as a guest is your Keypad Premise Number (KPRN).
