Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Health and safety is very important when demolishing a property. To close an electricity account where the property is going to be demolished please follow these steps:
Ring our Customer Helpline on 03457 455 455 (select option 3). Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.
Tell our advisor that you wish to close an account, take a final meter reading if it is safe to do so and please be sure to mention that the property is going to be demolished.
Contact NIE Networks on 03457 643 643 to arrange to have the service cables and metering removed.
