Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Health and safety is very important when demolishing a property. To close an electricity account where the property is going to be demolished please follow these steps:
Tell our advisor that you wish to close an account, take a final meter reading if it is safe to do so and please be sure to mention that the property is going to be demolished.
Contact NIE Networks on 03457 643 643 to arrange to have the service cables and metering removed.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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