Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
An e-voucher is a digit code which can be used on the high street or with online brands. If you load a 10% e-voucher with £100 you will only pay £90 at the checkout, however you will have £100 to spend in store or online (depending on the offers terms and conditions) – that’s a saving of £10!
If the e-voucher that you have purchased is an instant e-voucher you will receive this via email and will be able to view this by selecting ‘My Account’ button within Power NI Perks portal.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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