Billing FAQs
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Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
An e-voucher is a digit code which can be used on the high street or with online brands. If you load a 10% e-voucher with £100 you will only pay £90 at the checkout, however you will have £100 to spend in store or online (depending on the offers terms and conditions) – that’s a saving of £10!
If the e-voucher that you have purchased is an instant e-voucher you will receive this via email and will be able to view this by selecting ‘My Account’ button within Power NI Perks portal.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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