Help & Support
Billing
Understanding my bill
If you're not sure of what the different items on your bill relate to, see below for a full breakdown or watch our quick video guide.
Direct Debit customers
Non Direct Debit customers
Understanding your bill - Direct Debit
Watch our video guide now if you wish to understand the different sections of your Power NI electricity bill. This video is for Direct Debit customers.
Understanding your bill - Non Direct Debit
Watch our video guide now if you wish to understand the different sections of your Power NI electricity bill. This video is for Non Direct Debit customers.
Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.
