Help & Support
Understanding my bill
If you're not sure of what the different items on your bill relate to, see below for a full breakdown or watch our quick video guide.
Understanding your bill
Watch our video guide now if you wish to understand the different sections of your Power NI electricity bill.
Understanding my electricity bill
High Electricity Bill
How to submit a meter reading
I received a reminder letter but I've already paid.
Can I view my bill online?
How do I get a copy of a previous bill?
How is my bill calculated?
How can I tell if my bill is estimated?
Accurate billing with Power NI
Can I get a refund?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.