Help & Support
I don’t have enough money in my account to cover my Direct Debit.
If you think you may not have enough in your account to cover the Direct Debit, call us on on the number below and we’ll be able to provide advice on the options available.
What are the Direct Debit options?
Why has my Direct Debit changed?
How is my Monthly Direct Debit calculated?
How do I set up Direct Debit payments?
When will my Direct Debit come out of my account?
Do I get my bill before my Direct Debit is taken from my account?
I don’t have enough in my account to cover my Direct Debit.
What if I miss a Direct Debit payment?
My Direct Debit payment hasn’t been taken out.
Not received a bill
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.