Help & Support

Energy Online

What happens if I stop paying my Power NI account by Direct Debit?

If you choose to stop paying by Direct Debit you will revert to standard quarterly billing.

Monthly Direct Debit with online billing is our best deal, saving you up to 6%* each year therefore by opting for standard quarterly billing you will be missing out on the maximum discount available. Standard billing customers can still receive up to 2%** online billing discount with Energy Online.

The discounts are as follows:

*Energy Online customers with Monthly Direct Debit get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. Energy Online customers with Quarterly Direct Debit get 2.5% discount off the Power NI standard rate, up to £6.50 per quarter equivalent to £26 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat.

**Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an Energy Online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat.