Help & Support


Keypad FAQs

How do I use my Keypad?

View our guide on how to use your ‘pay as you go’ Power NI Keypad.

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How do I top up?

Find out how to top up your Power NI pay as you go Keypad.

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I’ve lost my top up code.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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Can I top up without my Power NI Keypad card?

You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number.

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