Help & Support


Keypad FAQs

What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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What information can I find out from my Keypad?

Find information using the buttons on your Keypad.

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Why did I get a longer Powercode than normal?

Powercodes usually have 20-digits. However, when you buy a top-up after electricity prices have changed you will be given a special 40 or 60 digit Powercode. You may also receive a special 40 or 60 digit Powercode if for any reason we have to update your Keypad meter.

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What is the minimum amount I can top-up?

The minimum top-up amount is £5 when topping up at a Post Office or PayPoint and £15 when topping up on our website, using our app or over the phone.

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How can I get a Keypad installed?

If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on 03457 455 455 .

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How much does it cost to have a Keypad meter installed?

Keypad is our pay as you go option making it easier to budget. As a Power NI customer, it’s free to have a Keypad meter installed.

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I'm changing to Keypad - when will I get my final bill?

If you're changing from a credit meter (bill pay) to Keypad (pay as you go) you'll receive a final statement clearing your balance.

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As a Power NI Keypad customer do I pay more for my electricity?

The great news is no! Keypad customers get 2.5% discount off all electricity used. It doesn’t matter how much energy you use - there is no limit to the savings you can make.

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Where can I top-up?

You can buy top-ups for your Keypad meter a number of ways including online, app, Post Office, PayPoint or phone.

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