Help & Support


What information can I find out from my Keypad?

You can find out a range of information using the buttons on your Keypad.

 Find out the function each button performs below.




Amount of credit left, in days.


Previous days/weeks/month(s) costs.


Unit rate cost and number of units used at that rates.


The last five Powercode numbers entered.


Total money entered into the meter.


Electricity presently being used (in kilowatts or £ and pence).


Standing charge repayment rates per day (none at present).


Peak electrical demand (in kilowatts) over the last 24 hours and the time it occurred.


Total units of electricity used (kilowatt-hours).


Display test / Time and date.


To acknowledge low credit buzzer and activate emergency credit.


Press this before entering 20 digit Powercode.


Press this after entering 20 digit Powercode

Related questions


How to use my Keypad?

View our guide on how to use your ‘pay as you go’ Power NI Keypad.

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How to top up electricity - Power NI

Find out how to top up your Power NI pay as you go Keypad.

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I've lost my Keypad powercode.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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Can I top up without my Power NI Keypad card?

You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number.

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I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

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My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

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I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card. If you don't know whose card or premise number you have used please contact us on 03457 455 455.

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I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean.

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I topped up but the full amount has not been added to my Keypad.

If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution).

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What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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