Help & Support


What information can I find out from my Keypad?

You can find out a range of information using the buttons on your Keypad.

See the handy list below to find out the function each button performs.





Amount of credit left, in days.


Previous days/weeks/month(s) costs.


Unit rate cost and number of units used at that rates.


The last five Powercode numbers entered.


Total money entered into the meter.


Electricity presently being used (in kilowatts or £ and pence).


Standing charge repayment rates per day (none at present).


Peak electrical demand (in kilowatts) over the last 24 hours and the time it occurred.


Total units of electricity used (kilowatt-hours).


Display test / Time and date.


To acknowledge low credit buzzer and activate emergency credit.


Press this before entering 20 digit Powercode.


Press this after entering 20 digit Powercode

Related questions


How to use my Keypad?

Here's our step by step guide to topping up.

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I've lost my Keypad powercode.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

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I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean.

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What information can I find from my Keypad?

Find information using the buttons on your Keypad.

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Where can I top-up up my Keypad?

You can buy top-ups for your Keypad meter a number of ways including online, app, Post Office, PayPoint or phone.

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My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

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I topped up but the full amount has not been added to my Keypad.

If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution).

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What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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Why did I get a longer top-up code than normal?

Powercodes usually have 20-digits. However, when you buy a top-up after electricity prices have changed you will be given a special 40 or 60 digit Powercode. You may also receive a special 40 or 60 digit Powercode if you change your keypad tariff.

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