Help & Support


I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean:






Your Powercode has been accepted. You’ll see the amount of electricity you have bought followed by the word ‘Account’ and then by the amount of credit you now have on your Keypad.


The meter has rejected the Powercode number. This will be followed by a message telling you why the number was rejected.


This means this Powercode number has already been added to your Keypad. Wait until the message clears, press the ‘*’ button and then enter a new Powercode number, making sure it’s not one you’ve used before. If you press button ‘4’ you can see the last five Powercode numbers entered into your meter.



You have entered the Powercode number incorrectly. Wait until the message clears, press the ‘*’ button and then re-enter the number.

Wrong Tar

You have not yet entered the most recent special ‘tariff change’ Powercode which we issue  each time we update the rate at which your electricity is charged. If you have lost your special Powercode, here's how to find it.

Once you have entered  the special tariff change code you will be able to enter the last Powercode number you bought.

Credit Hi


You have too much credit in the meter (the maximum limit is £999.99). Keep your Powercode in a safe place until you have used up some credit and then you can use it.


There has been a delay of more than 20 seconds between entering each digit. Please re-enter your Powercode number quicker.



This means that your Powercode number has been rejected at least five times in a row. Wait until the message clears, and then re-enter your Powercode number.

Related questions


How to use my Keypad?

View our guide on how to use your ‘pay as you go’ Power NI Keypad.

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How do I top up?

Find out how to top up your Power NI pay as you go Keypad.

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I've lost my Keypad powercode.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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Can I top up without my Power NI Keypad card?

You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number.

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I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

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My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

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I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card. If you don't know whose card or premise number you have used please contact us on 03457 455 455.

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I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean.

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I topped up but the full amount has not been added to my Keypad.

If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution).

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What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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