Help & Support

Keypad

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How do I use my Keypad?

1. Buy your top-up

There are a number of ways you can buy a Keypad top-up:

• On our website or using our app

Simply click Keypad top-up on our website or download our app from the App Store or Google Play.

• At any PayPoint or Post Office outlet

Find your local PayPoint or Post Office.

• Over the phone

Call 03457455455 and press ‘1’ for Keypad top-up*.

 You’ll need to have your 19 digit premise number handy when you’re topping up. You can find this on your Keypad card.

2. You’ll get a 20-digit code (your Powercode) to type into your Keypad.

3. Enter your Powercode.

Press the ‘*’ button and then the 20-digit number. If you make a mistake press the ‘*’ button to delete each keystroke and then enter the rest of the code. Press the ‘#’ button to finish. A confirmation message will be displayed.