Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Northern Ireland Electricity Networks (NIE Networks) read all electricity meters four times a year and send the meter readings for our customers to us. Remember, NIE Networks is a different organisation to Power NI.
When we receive your meter reading we work out how many units of electricity you have used since the last time your meter was read and multiply this figure by the current unit rate for your tariff. Your tariff and current unit rate can be found on page 2 of your bill. We then deduct any discount (for example if you pay by Direct Debit) and add VAT.
If you miss the meter reader, they’ll usually provide an information card explaining what you need to do. If we don’t receive a meter reading, we’ll estimate your bill based on your previous usage patterns.
Find out how/if your bill is estimated
