Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If you’re expecting a bill and haven’t received it call us on 03457 455 455 and we’ll look into this. Calls are recorded for quality assurance purposes. Power NI issues bill every 3 months however, if you’re expecting a bill and haven’t received it in this time frame please get in touch. Phone lines open Monday to Friday 9am to 5pm.
If you’ve signed up for our online billing service Energy Online you'll receive an email notifying you when your latest bill is available.
You can then view your bill by clicking the link on your email and logging in.
