Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to action the task below.
If you’ve paid your bill in full or entered into a payment plan within the last seven days, the reminder letter may have been posted prior to your payment or your plan set up.
If you’ve paid your bill by cheque this can take up to 14 days from the day you posted the cheque to be credited to your account.
Please check the date on your letter. If the date on the letter is before the date you paid you don't need to do anything.
You can also check the balance on your account by logging into your online account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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