Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
There are two options available if you prefer to pay by Direct Debit: Quarterly and Monthly Direct Debit.
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Quarterly Direct Debit (Variable) |
Monthly Direct Debit (fixed) |
|---|---|---|
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Overview |
You pay for what you use each quarter straight from your bank account. |
You pay the same amount each month straight from your bank account. |
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Payment frequency |
Your payment will be taken from your bank account 14 days after your bill is produced |
Choose a payment date between 1st and 28th each month to suit you. |
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Payment amount |
This will vary depending on how much electricity you've used in the billing period |
We look at your historical energy consumption to forecast your costs for the next 12 months. Your set monthly payment amount is reviewed annually and on occasion 6-monthly to ensure you're paying the right amount. |
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Bill or statement |
Bill every 3 months |
Bill every 3 months |
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Discount applied |
2.5%* |
4%** |
If you choose to register for an online account you’ll also receive a 2%*** discount (on top of your Direct Debit discount!).
* Quarterly Direct Debit customers get 2.5% discount, up to £6.50 per quarter, equivalent to £26 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our
unit rates page.
**Monthly Direct Debit customers get 4% discount, up to £10 per quarter, equivalent to £40 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page.
*** Online billing customers with Monthly Direct Debit get 4% discount, off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page.
*** Online billing quarterly Direct Debit customers get 4.5% discount, up to £11.50 per quarter, the equivalent to £46 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page.
