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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

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PowerNI Help & Support My Account What are the compatibility requirements for an online account?

What are the compatibility requirements for an online account?

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In order to get the best possible experience whilst using an online account please consider the following:

  • Use the latest versions of Chrome, Firefox and Safari browsers or Internet Explorer 9 and above. 

  • Your browser must support a minimum of TLS 1.0b.

  • Check your Operating System is either Windows (7, 8, 8.1, 10), Mac OS X, iOS 8 or higher or Android 4.4 or higher.

  • JavaScript, Cookies and CSS must all be enabled.


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More account questions

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