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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Keypad Pay-As-You-Go

PowerNI Help & Support Keypad & Keypad+ If I have any problems with Keypad+ who should I contact?

If I have any problems with Keypad+ who should I contact?

  • My Home
  • Keypad & Keypad+
  • Keypad+ features

If you have any problems with your Keypad+ please contact us via the email feedback option within the app or get in touch and we will get back to you as soon as possible.

If your not a KeyPad+ customers you can contact us and we will get back to you as soon as possible.


More Keypad & Keypad+ questions


More Keypad & Keypad+ questions

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