Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If your tenants are moving out, they must close their account with us directly by telephone and you should also take a meter reading on the day they move.
If you have a new tenant moving in, they will need to get in touch with us to open an account in their name.
If you don't have a new tenant moving in, you’ll need to transfer the supply into your name to avoid the supply being cut off. To transfer the supply into your name, you’ll need:
Meter Serial Number (this can be found on the front of your meter)
A meter reading from the day your tenants moved out
The date you’re taking over the account
You can contact us by visiting our contact us page.
