Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails until 8pm.
The tenant name that appears on the bill will not be solely responsible for payment. All tenants will be held equally responsible.
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