Landlords & Tenants

I’m a tenant in a property with a Keypad. Do I need to register? When you move into a new property you will need to register with us, regardless of the type of meter installed there. If there ...
I have a new tenant moving into my property, what do I need to know? If the account is currently in your name, all we need is a closing meter reading and a forwarding address. You can now update this...
My tenants are moving out, what do I need to do? If your tenants are moving out, they must close their account with us directly by telephone and you should also take a meter readi...
The electricity is on after my last tenant left. Can I keep using electricity without calling anyone? Once your tenant has left the property, you will need to update us to ensure continuity of supply. You can transfer the supply int...
What should I do if there are a number of tenants sharing electricity costs? If there are a number of tenants sharing electricity costs, e.g. university students, you’ll need to complete a joint tenanc...

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Billing FAQs

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Customer Support FAQs

Keypad FAQs

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Meter Reading FAQs