If your tenants are moving out, they must close their account with us directly by telephone and you should also take a meter reading on the day they move.
If you have a new tenant moving in, they will need to get in touch with us to open an account in their name.
If you don't have a new tenant moving in, you’ll need to transfer the supply into your name to avoid the supply being cut off. To transfer the supply into your name, you’ll need:
Meter Serial Number (this can be found on the front of your meter)
A meter reading from the day your tenants moved out
The date you’re taking over the account
Our telephone number is 03457 455 455. Phone lines are open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.
Meter Reading FAQs
Customer Support FAQs