Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
There are a few different types of meter. To help you with reading your meter please find your correct meter type below.
Keypad meter:
Push 3 on the freedom unit for the first read.
Push 3 again for the second reading.