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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Meters & Readings

How do I read my dual meter for Economy 7 or EV Nightshift tariff?

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  • Meter readings

There are a few different types of meter. To help you with reading your meter please find your correct meter type below.

Keypad meter: 

Push 3 on the freedom unit for the first read.
Push 3 again for the second reading.

Keypad-(2).jpg
Digit meter:

Push the button to scroll through the display.
Take the reading displayed after Rate 1 or R1.
Then take the reading displayed after Rate 2 or R2.

Digital-meter.jpg

Import/export meter (if you have renewable technology installed):

For the day rate, press the blue button repeatedly until you see a small “1” in the corner of the display and take the reading.

For the night rate, press the blue button repeatedly until you see a small “2” in the corner of the display and take the reading.

Economy-7-EV.jpg

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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