Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Power NI and NIE Networks are separate organisations. Power NI is an electricity supplier, whereas Northern Ireland Electricity Networks (NIE Networks) own the electricity transmission and distribution network and read meters on behalf of all electricity suppliers in Northern Ireland.