Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Switching to Power NI

How can I be sure I won't be double billed?

When you switch, we'll contact your previous supplier to let them know you are switching to us.

To make sure you’re not double billed, it’s important that you provide us with a meter reading. This will be used to open your Power NI account and the same meter reading will be used to close your account with your previous supplier.

Back to questions

Was this helpful?

By submitting this form and including your email address you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information please view our Privacy Statement

Billing FAQs

Customer Support FAQs

Keypad FAQs

Meter Reading FAQs