Help & Support
My bill is higher than usual
If your bill is higher than you expected there are a number of reasons why this might be.
- Was your last bill estimated?( it may have been a low estimate and this bill is ‘catching up’ )
- Are you comparing a winter bill to a summer bill? Energy bills are typically higher in winter than in summer.
- Have your circumstances at home changed, for example a family member returning from University or perhaps the arrival of a new baby? This can increase the amount of electricity used around the home.
- Have you installed any new equipment or increased the use of existing appliances, such as a tumble drier or an electric heater?
- Has there been a tariff increase since the last bill was issued? You would have received a letter informing you about this.
For more information on understanding your bill, please click here>>>
If none of these examples apply and you are still concerned please get in touch and we'll look into this for you.
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Understanding my electricity bill
High Electricity Bill
How to submit a meter reading
I received a reminder letter but I've already paid.
Can I view my bill online?
How do I get a copy of a previous bill?
How is my bill calculated?
How can I tell if my bill is estimated?
Accurate billing with Power NI
Can I get a refund?
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