Help & Support

Keypad

I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card.

If you don't know whose card or premise number you have used please call us on 03457 455 455*.

Need a new Keypad card?

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455* and we'll send you out a new card.

Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.