Help & Support
I’ve bought electric with the wrong Keypad card – what do I do?
If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card.
If you don't know whose card or premise number you have used please call us on 03457 455 455*.
If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455* and we'll send you out a new card.
* Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.