Help & Support


What is friendly credit and emergency credit and how do I get it?

Friendly credit

Our friendly credit means that we’ll continue to supply you if you’ve run out, even at less social hours.

To give you enough time to buy a top-up, friendly credit is given automatically on:

Weekdays - if your emergency credit runs out after 4pm (winter) or 5pm (summer), Monday to Thursday, the supply will stay on until 8am* the following day.

Weekends - if your emergency credit runs out after 4pm on a Friday, the supply will stay on until *8am the following Monday.

Holidays - friendly credit will not run out on any of the following dates and your supply will stay on until 8am* the following working day: 1st January, 17th March, 12th July and 25th December.

* 11am (winter) and 12pm (summer) with Economy 7, extended friendly credit and for other tariffs on request

Remember, the next time you buy electricity, the amount of emergency credit and friendly credit used will be deducted from your balance.

Emergency credit

When you turn the low-credit warning sound off you will automatically get £1 emergency credit. If you do not turn the warning sound off, your supply will switch off. Should this happen, simply press any button and your £1 emergency credit will come back on after a few seconds.

Related questions


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View our guide on how to use your ‘pay as you go’ Power NI Keypad.

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If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number.

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I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

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My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

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I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card. If you don't know whose card or premise number you have used please contact us on 03457 455 455.

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If you've got a message on your Keypad, here's what it could mean.

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I topped up but the full amount has not been added to my Keypad.

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PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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