Help & Support
What if I miss the meter reader?
Northern Ireland Electricity Networks (NIE Networks) read meters on behalf of all electricity suppliers in Northern Ireland.
If you miss the meter reader they will generally leave a card to advise you that they have called at your property and how you can go about providing a reading.
Energy Online customers are able to submit their meter reads online. When you login select the ‘Submit meter read’ button from the ‘Account Summary’ page. You will get a notification to advise you if your meter read window is open or closed. If your meter read window is open, enter your current meter reading(s).
Please note: Only meter readings submitted when your meter reading window is open will be used to produce your next bill. When your meter reading window is closed you can estimate your next bill, however this reading will be used for your guidance only and will not be used to produce your next bill.