Billing FAQs
From 1 November we made a system change that means when we apply a price change, we will display separate lines on your bill showing the charges for units and standing charges, for before and after the price change.
There is no need to submit a meter read outside of your meter reading window.
When a bill straddles a pricing change and more than one rate is applicable during the billing period, an average of your daily consumption will be calculated. The daily consumption can then be used to calculate the number of days before and after the price change. The number of days before and after the price change is used to split the total bill units into, units (before and after the price change). The two different units (before and after price change) will be multiplied by the two different unit rates (before and after price change). The two totals will be visible on the bill.
Example:
Total bill units / Total bill days = Units per day
Bill period: 01/10/2022 – 31/12/2022
Price change: 01/11/2022
Days before price change: 31
Days after price change: 61
Days before price change * units per day = Units before price change
Days after price change * units per day = Units after price change
Units before price change * unit rate before price change = Cost 1
No this is just the layout of the bill. Although in the example below the bill date is 16 June - 24 October and the next bill will date 24th Oct - XXXX. You will only be billed once for the date 24 October.
