Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Northern Ireland Electricity Networks (NIE Networks) will attempt to read your meter once a quarter (every 3 months), this includes Keypad meters.
Why are NIE reading my meter?
As NIE Networks own the metering equipment, they will need access to your meter once a quarter to carry out a safety check to make sure it is working correctly (this includes Keypad meters).
