Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Northern Ireland Electricity Networks (NIE Networks) read meters on behalf of all electricity suppliers in Northern Ireland.
If your meter is located inside your property or behind closed gates, meter readers will require you to give them access. If you miss the meter reader, they should leave a card to let you know they have called and how you can provide a reading.
If you have an online account, you will get a notification when the meter read is due and you will see a prompt when you log in. If your meter reading is not due, you can use a reading to estimate your next bill amount, however this reading will be used for your guidance only.
If you don’t have an online account, you can register now or you can submit your reading on the NIE Networks website. Submitting a meter read will help keep your bill accurate. Even if you submit your own read, an NIE Networks meter reader will still need access to your meter once a year. As NIE Networks own the meter, they need to carry out a safety check and make sure it is working correctly.
