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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account I’ve forgotten my Power NI Perks password?

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You can log in to your online account to action the task below.

Reset your password

I’ve forgotten my Power NI Perks password?

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  • My Account
  • Power NI Perks

If you have forgotten your password, you can reset by clicking on the forgot password link. 

If you are still experiencing problems after clicking on the link above and following the steps, please contact Power NI Perks partner on 0203 780 1891. The helpdesk operate 24 hours over the phone and through the live chat.


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More account questions

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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs