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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

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PowerNI Help & Support My Account I’ve forgotten my Power NI Perks password?

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You can log in to your online account to action the task below.

Reset your password

I’ve forgotten my Power NI Perks password?

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If you have forgotten your password, you can reset by clicking on the forgot password link. 

If you are still experiencing problems after clicking on the link above and following the steps, please contact Power NI Perks partner on 0203 780 1891. The helpdesk operate 24 hours over the phone and through the live chat.


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