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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

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What is Power of Attorney?

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‘Power of Attorney’ or ‘Lasting Power of Attorney’ allows a person to legally act on behalf of another person. This is a legal process, and a legal document will be issued. Power NI must have this document on the Power NI customers account, to release data to the “Attorney” (the third-party) responsible for the “Doner” (the Power NI customer). 

You will need to send proof of Power of Attorney to [email protected], which shows customers name, address and is signed by all relevant parties. We will acknowledge receipt of your documents by email.

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