Help & Support


Keypad FAQs

How much does it cost to have a Keypad meter installed?

Keypad is our pay as you go option making it easier to budget. As a Power NI customer, it’s free to have a Keypad meter installed.

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How can I get a Keypad installed?

If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on 03457 455 455 (lines open Mon-Fri 8am-7pm).

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Keypad annual statement, what is it?

Power NI keypad customers receive an annual statement showing electricity usage, number of tops and amount of money topped up. Keypad annual statement also includes information on discount, tariff and unit rates

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I'm changing to Keypad - when will I get my final bill?

If you're changing from a credit meter (bill pay) to Keypad (pay as you go) you'll receive a final statement clearing your balance.

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