Help & Support


Keypad FAQs

What is the minimum amount I can top-up?

The minimum top-up amount is £5 when topping up at a Post Office or PayPoint and £15 when topping up on our website, using our app or over the phone.

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How can I get a Keypad installed?

If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on 03457 455 455 (lines open Mon-Fri 8am-7pm).

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How much does it cost to have a Keypad meter installed?

Keypad is our pay as you go option making it easier to budget. As a Power NI customer, it’s free to have a Keypad meter installed.

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I'm changing to Keypad - when will I get my final bill?

If you're changing from a credit meter (bill pay) to Keypad (pay as you go) you'll receive a final statement clearing your balance.

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